911 and Public Safety Communications
Description
Become an essential first responder in the fast-paced world of 911 dispatch. Communications professionals require a unique set of skills to navigate high-pressure situations, supporting members of the public and emergency personnel during stressful situations.
Admission Requirements
How you'll learn
Experiential Prepare for a successful career in the public or private sector as public safety personnel with a well-rounded program that focuses on developing fundamental skills in communication, triage and de-escalation while providing unique experiential and hands-on learning opportunities.
In less than a year, learn the fundamentals of call and conflict management, crisis intervention and de-escalation to handle emergency calls with confidence, preparing you for a range of rewarding careers that make a real impact on your community.
Learn strategies for communicating with diverse groups of people in emergency and non-emergency situations, implementing a range of perspectives related to equity, diversity, inclusion and accessibility.
Discover how to process calls in compliance with the industry standards for police, fire and medical emergencies using industry technologies, telecommunications systems, hardware and applications.
Explore techniques for mental health crisis management.
Develop skills in active listening, critical thinking, problem solving and multitasking.
Gain proficiency in map reading skills using available physical and advanced digital resources to provide navigational direction to emergency responders.
Review strategies for effective personal health and wellness in the public safety call taking and dispatching environment.
Experiential learning components include job shadowing in the workplace and scenario-based learning that uses a CAD simulator, telematic systems and current industry technologies.
Flexible learning that suits your life
In semester one, you will attend classes online via Microsoft Teams.
In semester two, experience a mix of online and on-campus courses as well as a simulation lab and on-site observation shifts with our partners in emergency services communications.
Courses
Semester One
NSCS1002 Call and Conflict Management 1
NSCS1003 Crisis Intervention and Trauma Informed Care
NSCS1004 Foundations of Emergency Management
NSCS1001 Health and Stress Management
NSCS1000 Public Safety Telecommunications
Semester Two
NSCS1005 Call and Conflict Management 2
NSCS1010 Equipment Operations and Systems Management
NSCS1007 Ethics and Law of Emergency Communication
NSCS1009 Experiential Learning
NSCS1008 Interpersonal and Interprofessional Skills
NSCS1006 Mental Health and Public Safety
Admission Requirements
- OSSD/OSSGD or equivalent with courses at the general, advanced, (C), (U) or (M) level, AND
- Grade 12 English (C) level or equivalent
- Mature applicant
How you'll learn
Experiential Prepare for a successful career in the public or private sector as public safety personnel with a well-rounded program that focuses on developing fundamental skills in communication, triage and de-escalation while providing unique experiential and hands-on learning opportunities.
In less than a year, learn the fundamentals of call and conflict management, crisis intervention and de-escalation to handle emergency calls with confidence, preparing you for a range of rewarding careers that make a real impact on your community.
Learn strategies for communicating with diverse groups of people in emergency and non-emergency situations, implementing a range of perspectives related to equity, diversity, inclusion and accessibility.
Discover how to process calls in compliance with the industry standards for police, fire and medical emergencies using industry technologies, telecommunications systems, hardware and applications.
Explore techniques for mental health crisis management.
Develop skills in active listening, critical thinking, problem solving and multitasking.
Gain proficiency in map reading skills using available physical and advanced digital resources to provide navigational direction to emergency responders.
Review strategies for effective personal health and wellness in the public safety call taking and dispatching environment.
Experiential learning components include job shadowing in the workplace and scenario-based learning that uses a CAD simulator, telematic systems and current industry technologies.
Flexible learning that suits your life
In semester one, you will attend classes online via Microsoft Teams.
In semester two, experience a mix of online and on-campus courses as well as a simulation lab and on-site observation shifts with our partners in emergency services communications.
Courses
Semester One
NSCS1002 Call and Conflict Management 1
NSCS1003 Crisis Intervention and Trauma Informed Care
NSCS1004 Foundations of Emergency Management
NSCS1001 Health and Stress Management
NSCS1000 Public Safety Telecommunications
Semester Two
NSCS1005 Call and Conflict Management 2
NSCS1010 Equipment Operations and Systems Management
NSCS1007 Ethics and Law of Emergency Communication
NSCS1009 Experiential Learning
NSCS1008 Interpersonal and Interprofessional Skills
NSCS1006 Mental Health and Public Safety
Related Courses
- Call and Conflict Management 1
- Crisis Intervention and Trauma Informed Care
- Foundations of Emergency Management
- Health and Stress Management
- Public Safety Telecommunications
- Call and Conflict Management 2
- Equipment Operations and Systems Management
- Ethics and Law of Emergency Communication
- Experiential Learning
- Interpersonal and Interprofessional Skills
- Mental Health and Public Safety
Overview
- Institution: Loyalist College
- Program type: Certificat d’études collégiales de l’Ontario
- Language: English
- Program Code:
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.