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Call and Conflict Management 2

Description

This course is the continuation of Call & Conflict Management 1. It will offer an in-depth practical approach that will equip students with the necessary skills to initiate and process emergency and non-emergency calls for service. By the end of this course, students will have the skills for effective communication, active listening and interpersonal skills to handle a variety of callers in a potentially traumatic experience. Students will apply the appropriate emotional intelligence skills to de-escalate conflict in an emergency call center setting.

Overview

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  • Institution: Loyalist College
  • Level: College
  • Language: English
  • Course Code: NSCS1005
  • Delivery Method: Entièrement en ligne/à distance

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Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.