Client Relations
Description
About the program
This program provides students with exposure to strategies and techniques that will help them to solidify and enhance their client relations skills and to build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery. Graduates will gain skills to identify, mitigate and avoid confrontational situations with internal and external clients and to create and promote an organizational service culture.
The program is directly applicable to employment in all sectors, but would be of particular worth to those serving directly in the service sector (retail, hospitality, contact centre, business office, etc.).
Program information
All courses must be completed within 3 years of acceptance into the program
Admission requirements
- Ontario Secondary School Diploma (OSSD), or equivalent, OR 19 years of age or older
Admission requirements notes
- Students must be able to receive instruction, respond and research in the English language.
Compulsory Courses
Successfully complete 6 course(s)
- OLRN1584 Developing Client Service Teams
- OLRN1470 Introduction To Business Management And Organizational Behaviour
- OLRN1075 Building and Maintaining Customer Relationships
- BUS1370 Strategies for Fostering Client Loyalty
- BUS1360 Creating A Corporate Service Culture
- OLRN1516 Developing Effective Teams
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Overview
- Institution: Conestoga College
- Program type: Certificat
- Language: English
- Program Code: 1261
- Delivery Method: Entièrement en ligne/à distance