Essential Skills Micro-Credential

This course is delivered in a hybrid model combining virtual and in-person meetings and is delivered in two schedule blocks. Block 1 will consist of virtual self-paced pre-work on Feb 11, 2022, followed by synchronous virtual sessions on Feb 12 and 13, 2022. Times will be announced prior to the course starting. Block 2 will include virtual self paced pre-work on April 8, 2022, a synchronous virtual session on April 9, 2022 and an in-person session at our North Campus on April 10, 2022 location and times will be announced prior to the course starting.

In this micro-credential, three essential skills were strategically selected and positioned among the six technical skills to ensure learners will have mastered these competencies.

1) Critical Thinking is an essential element in enabling organizations to become more innovative and competitive in today's rapidly changing markets. Simply maintaining existing processes, products and services today is no longer sufficient for organizations to survive and prosper. New skills are needed to support continuous improvement in organizational performance.

2) Communication - Verbal communication is the most frequently used method of communication. We leave impressions with people every time we speak to them. It's not what you say; it's how you say it. This workshop will give you a strategy for speaking effectively. By understanding how to say what you want and saying what you mean to anyone in the organization, regardless of their title, will build your confidence. Participants will discover how to identify the key elements in a communication process; the barriers to communication and the methods of overcoming these barriers; the four basic skills of communication; the principles of one way and two-way communication; how to appreciate and demonstrate the benefits of verbal communication; and the five strategy steps of effective speaking.

3) Resilience  - continuous change is the norm today. When we're faced with high levels of change and challenge, our capacity to adapt can be depleted. Resilience helps us stay productive during turbulence. You'll learn about seven 'change muscles' you can put to work during change. You will receive individual feedback on your current resilience strengths and practice developing and applying the resilience muscles. You'll leave with an action plan for strengthening your resilience.

Note: Check with the institution regarding start/ end dates, prices, and delivery method. These may vary according to the program, section, and/or semester.