Transfer Service Sales Representative

Program Code:  08001
Credential:  Ontario College Certificate
Start Dates:  January, September
Program Length:  2 semesters

 

Program Overview
 

Humber’s Transfer Service Sales Representative certificate program (TSSR) prepares students for a career serving families who wish to have minimal services for their deceased loved ones. This is the only Transfer Service Sales Representative program in Ontario, and all courses are online.

 

Courses are designed to meet the core competencies identified by the Bereavement Authority of Ontario for this personal license class. You will learn all aspects of the scope of practice for a TSSR.

 

 

• Ontario Secondary School Diploma (OSSD) or equivalent including these required courses
• Grade 12 English (ENG4C or ENG4U or equivalent
• or
• Mature student status
• or
• College or university transfer status

• All applicants whose first language is not English must meet Humber’s English Language Proficiency Policy.

 

 

 

Semester 1
TSSR 105: Transfer Service Sales Representative Jurisprudence
TSSR 106: Making Arrangements
TSSR 107: Handling of Human Remains
TSSR 108: Grief for Transfer Service Sales Representatives
TSSR 109: Business for Transfer Service Sales Representative 

Semester 2
TSSR 126: Field Experience - Funeral Transfer Services Sales Rep

 

 
Upon successful completion of the program, a graduate will:

1. Provide an accurate explanation of the rationale behind his/her actions, grounded in a comprehensive understanding of the relevant policies, practices and financial implications that guide the performance of all the scope of practice of the Transfer Service Sales Representative role

2. Communicate clearly, sensitively and respectfully with potential purchasers all relevant information related to various options and possible implications of decisions made at the time of purchase, as permitted by the legislative scope of practice for the specified licence classification including: (1)explaining disposition options (2)explaining clearly and accurately prearranging and prefunding services, product knowledge and merchandise and financial implications (3)managing effectively and sensitively all applicable contractual negotiations and obligations, financing options, and requirements for service and product delivery (4)referring to other licensed professionals when outside the legislative scope of practice

3. Communicate and apply, an accurate and comprehensive understanding of prearranging and prepayment including investment vehicles, insurance, trust reconciliation and financing of prepaid contracts within legislative scope of practice

4. Conduct oneself in a manner consistent with principles and accepted practices of the funeral sector, using professional language

5. Complete all aspects of business operations for a Transfer Service- Class 2, in the capacity of an owner/manager consistent with legislated responsibilities in a legal, ethical, safe and efficient manner across a broad range of predictable and unpredictable contexts

6. Arrange (prearrange) and document transfer services, disposition details, related transactions and follow up services with the legal representative in an effective, professional, caring and creative manner

7. Engage in, and plan for, ongoing personal and professional development, networking/community relations and interprofessional collaboration

8. Provide effective leadership and contribute to the supervision and mentoring of all team members, including licensees, support staff and/or interns, in a professional, caring and creative manner through providing appropriate direction as it relates to the delivery of transfer services

9. Lead, establish, maintain and participate effectively in transfer service work teams consisting of licensees, support staff and/or interns, demonstrating at all times the ability to learn, grow and work together

10. Care for and handle the deceased respectfully and safely at all times

11. Complete prepaid contract related documents and related financial matters in accordance with applicable legislation

12. Coordinate and deliver the selected disposition services and follow up services effectively, professionally and consistent with, and supportive of, the wishes of the legal representative

13. Make decisions ethically and professionally based on a comprehensive understanding of the knowledge and skills required of an owner/manager of the applicable business licence class pursuant to the Funeral, Burial and Cremation Services Act, 2002 (FBCSA).

 

Work Placement
 

The Bereavement Authority of Ontario, the provincial regulator, states that students of the program will complete a three-month paid work placement before they can be licensed. It is strongly advised that interested applicants secure a work placement before applying for studies, as some funeral establishments do not employ transfer service sales representatives, making the work placement potentially difficult to find.

Take your passion for caring for people into a career in funeral services. If you are a compassionate person with a strong desire to help people, you may find a fulfilling career in this field. Graduates of this program may work as a transfer service sales representative or a funeral pre-planner in the field of funeral service.

 

 

The program helps to prepare students to write the entry to practice exam for the TSSR personal license class administered by the Bereavement Authority of Ontario (BAO).

 

Note: The requirements for the additional credential(s) are determined by the granting body, which is independent from the College. Students are encouraged to obtain the specific requirements directly from the granting body before enrolling.

 

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.