Customer Service Representative - Language Training
Description
Due to the growing national and international markets, companies are looking to reach a wider range of customers. It is in the best interests of businesses to have professionally trained customer service representatives with additional language training to be the first point-of-contact for those businesses.
Having bilingual staff on-hand helps and ensures that customers are best-served in the language of choice. The languages for this ROA have been pre-selected based on the proximity markets (French), the strategic location of Canada in North America (Spanish), and the upcoming trade agreement relationship with China (Chinese).
Having bilingual staff on-hand helps and ensures that customers are best-served in the language of choice. The languages for this ROA have been pre-selected based on the proximity markets (French), the strategic location of Canada in North America (Spanish), and the upcoming trade agreement relationship with China (Chinese).
Entry Requirements
Ontario Secondary School Diploma (OSSD) or equivalent, or 19 years of age or older.
Curriculum
Core Courses
PRC197 Effective Business Communication
MRK430 Professional Selling
MRK645 Building and Maintaining Customer Relationships
Language Elective - Chinese
LGE800 Chinese Mandarin Language Skills 1
LGE810 Chinese Mandarin Language Skills 2
LGE820 OR LGE811
LGE820 Chinese Mandarin Language Skills 3
LGE811 Themes in Chinese Mandarin
Language Elective - French
LGE101 French Language Skills 1
LGE202French Language Skills 2
LGE303 OR LGE616
LGE303French Language Skills 3A
LGE616French for Business Communication 1
Language Elective - Spanish
LGE121Spanish Language Skills 1
LGE222Spanish Language Skills 2
LGE323 OR LGE621
LGE323Spanish Language Skills 3
LGE621Themes in Spanish Language
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Ontario Secondary School Diploma (OSSD) or equivalent, or 19 years of age or older.
Curriculum
Core Courses
PRC197 Effective Business Communication
MRK430 Professional Selling
MRK645 Building and Maintaining Customer Relationships
Language Elective - Chinese
LGE800 Chinese Mandarin Language Skills 1
LGE810 Chinese Mandarin Language Skills 2
LGE820 OR LGE811
LGE820 Chinese Mandarin Language Skills 3
LGE811 Themes in Chinese Mandarin
Language Elective - French
LGE101 French Language Skills 1
LGE202French Language Skills 2
LGE303 OR LGE616
LGE303French Language Skills 3A
LGE616French for Business Communication 1
Language Elective - Spanish
LGE121Spanish Language Skills 1
LGE222Spanish Language Skills 2
LGE323 OR LGE621
LGE323Spanish Language Skills 3
LGE621Themes in Spanish Language
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Related Courses
- Building and Maintaining Customer Relationships
- Effective Business Communication
- French Language Skills 1
- French Language Skills 2
- French Language Skills 3
- Professional Selling
- Spanish Language Skills 1
- Spanish Language Skills 2
- Spanish Language Skills 3
- Themes in Spanish Language
- Chinese Mandarin Language Skills 2
Overview
- Institution: Seneca Polytechnic
- Program type: Reconnaissance du mérite
- Language: English
- Program Code:
- Delivery Method: Apprentissage mixte/hybride
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.