Client Relations
Description
OVERVIEW
Learn the strategies and techniques to solidify and enhance your client relations skills and build positive, lasting relationships with clients. This College Certificate program prepares students to develop teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an effective corporate service culture.
To qualify for this certificate, you must complete the program within two years.
SUCCESS FACTORS
This program is well-suited for students who:
- Have sound oral and written communication skills.
- Enjoy analyzing problems and proposing solutions.
- Are effective working individually or in a team environment.
- Sets goals and commit to their achievement.
COLLEGE ELIGIBILITY
The following requirements are recommended to ensure success in the program:
- Ontario Secondary School Diploma (OSSD) or equivalent; OR
- Academic and Career Entrance (ACE) certificate; OR
- General Educational Development (GED) certificate; OR
- Mature Student status (19 years of age or older and without a high school diploma at the start of the program).
PROGRAM ELIGIBILITY
The following requirement is recommended to ensure success in the program:
- English, Grade 12 (ENG4C or equivalent).
- It is recommended applicants with international transcripts have the following IELTS or TOEFL scores to ensure success: IELTS-International English Language Testing Service (Academic) Overall band of 6.0 with a minimum of 5.5 in each band; OR TOEFL-Internet-based (iBT) Overall 80, with a minimum of 20 in each component: Reading 20; Listening 20; Speaking 20; Writing 20; OR Duolingo English Test (DET) Overall 110, minimums of 110 in Literacy and no score below 95
COURSES:
CAL0001 Building and Maintaining Customer Relationships
CAL5009 Strategies for Fostering Client Loyalty
CAL5010 Developing Client Service Teams
COM0001 Creating a Corporate Service Culture
CAL5009 Strategies for Fostering Client Loyalty
CAL5010 Developing Client Service Teams
COM0001 Creating a Corporate Service Culture
Elective: choose 2
MGT2310 Management Principles
MGT2382 Organizational Behaviour
MGT2355 Leadership
MGT2310 Management Principles
MGT2382 Organizational Behaviour
MGT2355 Leadership
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Overview
- Institution: Algonquin College
- Program type: Certificat approuvé par un collège
- Language: English
- Program Code: 1803X07PAO
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.