Client and Customer Relations
Description
Credential: Confederation College Recognition of Achievement
Area Of Interest: Business
Duration: Up to 5 years
Program Code: 5024
Location: Continuing Education
Learn strategies and techniques that will help you solidify and enhance your client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture.
Admission Requirements
Program Requirements (for domestic students)
Courses
Select TWO of the following:
Area Of Interest: Business
Duration: Up to 5 years
Program Code: 5024
Location: Continuing Education
Learn strategies and techniques that will help you solidify and enhance your client relations skills and build positive, lasting relationships with clients. The program prepares graduates to build teams of staff dedicated to excellent service delivery, to identify, mitigate and avoid confrontational situations with internal and external clients, and to create and promote an organizational service culture.
Admission Requirements
Program Requirements (for domestic students)
- 19 years of age or older or
- Ontario Secondary School Diploma (or equivalent) with courses from the College (C), University (U), University/College (U/C), or Open (O) preparation levels with Grade 12 English (E/C/U) Level.
- or successful completion of the Mature Student Assessment.
- or successful completion of the General Education Development Test (GED).
- or appropriate credits from the Academic and Career Entrance (ACE) program - LBS level 5 Communications and LBS level 4 Mathematics.
Courses
- OL 037 Creating a Corporate Service Culture ...
- OL 121 Developing Client Service Teams ...
- OL 126 Strategies for Fostering Client Loyalty ...
- OL 155 Building and Maintaining Customer Relationships ...
Select TWO of the following:
- OL 173 Introduction to Business Management and Organizational Behaviour ...
- OL 341 Introduction to Business Management ...
- OL 373 Management and Leadership Skills ...
Overview
- Institution: Confederation College
- Program type: Reconnaissance du mérite
- Language: English
- Program Code: 5024
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.