911 & Emergency Services Communications

This eight-month certificate program will provide you with principles and skills to effectively manage the public and work in emergency services and perform under stressful conditions. An emergency services communicator is often the first person involved in responding to members of the public during times of distress and crisis. Your training will combine professional knowledge and practical scenarios related to the important role of 911 and emergency communicators. You will learn how to record and analyze data received from calls, and how this critical information can direct the response to an incident. This program uses blended and online strategies across our curriculum to deliver innovative and flexible learning.

Upon completion of required hours and professional exams, you will have the opportunity to qualify for the Public Safety Telecommunicator certificate offered by the Association of Public Safety Communications Officials (APCO).

Graduates of Ontario Police Foundations programs are eligible to receive four courses as credit towards the 12 courses required for the certificate in Emergency Services Communications.

Semester 1
COM101  Communicating Across Contexts or
COM111 Communicating Across Contexts (Enriched)
ECP110 Introduction to Public Safety Communications
ECP121 Communications and Conflict Management
ECP130 Law for Communications Operators
ECP141 Communication Centre Technology
ECP150 Ethical Considerations for Telecommunicators
PSY100 Introduction to Psychology

Semester 2
Health and Stress Management
ECP210 Health and Stress Management
ECP220 Police Communications Procedures
ECP230 Fire Communications Procedures
ECP230 Fire Communications Procedures
ECP240 EMS Communications Procedures
ECP250Crisis and Emergency Management
PSY100 Introduction to Psychology

courses are delivered in the following formats:  online, in-person, hybrid (an online, in-person combination) or flexible (offered in-person and online at the same time).
For some academic terms, there may be more than one delivery option available. You’ll be able to select your preferred options when building your course schedule during open enrolment.

Preferences  for course delivery will be considered on a first come, first served basis.

Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.