Service Leadership
Description
This course introduces service leadership from the customer's perspective. Students will develop a service leadership mindset, effective communication, and interpersonal skills to create exceptional customer experiences. The main focus of this course is to develop skills to build a trust-based relationship with customers while recognizing the steps an organization must take to maintain a loyal customer base. In this course, students will discover a clear and usable process for delivering exceptional customer value skills, a service leadership attitude, and a high level of professionalism needed to win customer satisfaction and loyalty.
Course delivery also available In Person and Flexible (online and in-person at same time)
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Course delivery also available In Person and Flexible (online and in-person at same time)
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Related Programs
Overview
- Institution: Seneca Polytechnic
- Level: College
- Language: English
- Course Code: HSP101
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.