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Managing Customer Relationships

Description

In this course, you will dive deeper into the function of the customer management role, how it fits within an organization, and how to approach common issues that arise in account management. You will learn how to evaluate and assess customer needs so that you can deliver value throughout the customer journey. You will also learn about ways to increase customer satisfaction, retention and loyalty.  
 
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
 

Overview

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  • Institution: York University
  • Level: University
  • Language: English
  • Course Code: CSCS1030
  • Delivery Method: Entièrement en ligne/à distance

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Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.