Hospitality & Tourism: Remarkable Customer Service
Description
As a customer service professional, can you maintain brand consistency? What are the various ways the business brand is realized in daily operations. This course will show you how to keep customers engaged while staying true to the company brand, when in person, on the phone, through email and social media. You'll learn how to utilize customer feedback to inform improvement plans that create a positive experience and lasting impression for customers.
Note: Check with the institution regarding start/ end dates, prices, and delivery method. These may vary according to the program, section, and/or semester.
Note: Check with the institution regarding start/ end dates, prices, and delivery method. These may vary according to the program, section, and/or semester.
Related Programs
Overview
- Institution: St. Lawrence College
- Level: College
- Language: English
- Course Code: HOTE8002MC
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.