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Foundations of Quality & Process Excellence

Description

Organizations use quality management and process excellence to deliver value for customers, generate returns for shareholders and improve workplaces. This course gives you a solid grounding in the ideas and practices of quality management. You'll learn the core ideas that underpin the leading quality and process excellence methodologies and frameworks used today (ISO, TQM, Lean Six Sigma) and how to apply Lean Six Sigma Define, Measure, Analyze, Improve and Control (DMAIC) methodology to business and work situations.
 
 

Overview

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  • Institution: University of Toronto
  • Level: University
  • Language: English
  • Course Code: 2699
  • Delivery Method: Entièrement en ligne/à distance

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Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.