Customer Service
Description
This course covers the concepts and skills needed for success in today's business environment including verbal and non-verbal communication, listening skills, and interpersonal skills. Emphasis is placed on dealing with customer service problems, how to handle conflicts, stress, and service expectations in a diverse culture, and effective customer service management.
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Related Programs
Overview
- Institution: Fanshawe College
- Level: College
- Language: English
- Course Code: BUSI1066
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.