Customer Service and Community Relations
Description
Changing expectations, the focus on quality and the emergence of service oriented businesses have created new definitions of what constitutes quality service. Even organizations which have traditionally provided good service are finding they must rethink their approach based on changing isues and definitions. This course explores the current issues impacting customer service and community relations, specifically as it relates to the pupil transportation sector and field. It also provides students with an opportunity to enhance their skills and knowledge in order to improve their personal and organizational customer service policies and approaches, as well as their strategies for building and maintaining effective community relations. Students will assess their organization's service levels and develop a customer service improvement initiative.
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Related Programs
Overview
- Institution: University of Guelph
- Level: University
- Language: English
- Course Code: 2010006
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.