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Customer Service

Description

Building an awareness of the critical need for a high level of customer service in any organization is necessary for success. Differentiated customer service can be the basis for building a sustainable competitive advantage. Students learn how to give and receive effective feedback, the importance of service quality standards and customer relationship management, and communication skills including listening.    
 
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester. 
 

Overview

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  • Institution: Georgian College
  • Level: College
  • Language: English
  • Course Code: BUSI2005
  • Delivery Method: Entièrement en ligne/à distance

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Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.