Customer Relations

This course covers the concepts and skills needed to provide exceptional service to consumers in the both for-profit and not-for-profit businesses and emphasizes how to develop skills in order to establish and maintain long-term customer relationships within various industry sectors. Emphasis is placed on using case studies in order to learn how to project a customer-friendly image, how to handle demanding customers and most importantly how to appreciate cultural differences in customer service expectations.  

Note: Check with the institution regarding start/ end dates, prices, and delivery method. These may vary according to the program, section, and/or semester.