Communication Essentials: Taking Your Leadership Skills to the Next Level
Description
Understanding the nuances of body language, tone of voice and the role that trusted relationships play in establishing effective communication is critical when it comes to leading and managing teams. Leaders also need to have excellent listening skills and be able to provide feedback in a way that inspires and motivates. This workshop will break down how to build and deliver clear and concise communications using plain language, credible and accurate information, the right tools, timing, and channels to get your message across. Learn about core competencies to be able to hone your communication and leadership skills and develop appropriate proactive and reactive responses.
Learning Outcomes:
Understand the impact of message clarity
Understand and apply communication theories
Understand and demonstrate effective use of tone, timing, and non-verbal communication
Identify methods for building and maintaining trusted relationships
Appreciate the difference between, and the need for, two levels of trust
Differentiate between motivational feedback and developmental feedback and the relative importance of each
Understand and apply an eight-step model for providing effective workplace feedback
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to the program, section, and/or semester.
Learning Outcomes:
Understand the impact of message clarity
Understand and apply communication theories
Understand and demonstrate effective use of tone, timing, and non-verbal communication
Identify methods for building and maintaining trusted relationships
Appreciate the difference between, and the need for, two levels of trust
Differentiate between motivational feedback and developmental feedback and the relative importance of each
Understand and apply an eight-step model for providing effective workplace feedback
Note: Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to the program, section, and/or semester.
Overview
- Institution: Association of Municipal Managers - Clerks and Treasurers of Ontario (AMCTO)
- Level: Training
- Language: English
- Course Code:
- Delivery Method: Entièrement en ligne/à distance
Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.