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CNL. Course 2. Handling Conflict with Care

Description

CNL Course 2, Handling Conflict with Care, helps nurses to use effective strategies for managing conflict in a variety of contexts and with a variety of people (e.g. colleagues, residents, families, different departments, etc.). 

Nurses will learn how to describe several effective strategies for managing conflict and recognize several ineffective strategies for managing conflict and recognize the possible consequences of both approaches. Anticipated outcomes include improved ability to manage conflict and ability to model how to handle conflict with care.   

You will receive an Ontario CLRI certificate for completing this course.

If you complete all three CNL eLearning courses you will earn 1 credit towards your continuing professional development through the Canadian Nurses Association (CNA). To earn your CNA credit and certificate of completion, complete all three CNL eLearning courses then enroll in the Clinical Nursing Leadership eLearning Series Accreditation course to download your certificate.

Audience: Registered Nurses (RNs) and Registered Practical Nurses (RPNs) working in long-term care, and nursing students.

Overview

  • Institution: Ontario Centres for Learning - Research & Innovation in Long-Term Care
  • Level: Training
  • Language: English
  • Course Code:
  • Delivery Method: Entièrement en ligne/à distance

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Disclaimer:
Check with the institution regarding start/end dates, prices, and delivery method. These may vary according to program, section, and/or semester.