CNL. Course 1. Communicating Effectively

CNL Course 1, Communicating Effectively, helps nurses to use effective communication techniques in a variety of contexts and with a variety of people (e.g., colleagues, residents, families, different departments, etc.).

Nurses will learn the difference between effective and ineffective communication approaches, be able to describe techniques for giving feedback and recognize the possible consequences of effective and ineffective communication techniques. Anticipated outcomes include improved communication skills to increase team morale and provide the best quality of life for residents.

You will receive an Ontario CLRI certificate for completing this course.  

If you complete all three CNL eLearning courses you will earn 1 credit towards your continuing professional development through the Canadian Nurses Association (CNA). To earn your CNA credit and certificate of completion, complete all three CNL eLearning courses then enroll in the Clinical Nursing Leadership eLearning Series Accreditation course to download your certificate.

Audience: Registered Nurses (RNs) and Registered Practical Nurses (RPNs) working in long-term care, and nursing students.

The CNL eLearning series is now accredited through the Canadian Nurses Association (CNA). The eLearning has been through rigorous quality assessment and has achieved nationwide recognition. If you complete all three CNL eLearning courses, you can earn 1 CNA credit towards your continuing professional development.